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Billing & Payments

Keep Your Subscribers Happy
To cement the subscriber relationship, THINK Enterprise integrates subscriber self-care right into your Web site. Or, for direct customer support, THINK Enterprise provides your customer service representatives with an industry-class customer support module. The customer service module covers all major customer touch points including orders, payments, complaints, and subscriber information and demographics.

Let Your Subscribers Take Control
Online subscriber self service puts your subscribers in control of their account and reduces the cost of customer support. You decide if customers can renew and order new subscriptions, change shipping and address information, manage passwords, update their demographic profile, change payment methods, review past orders and payments, track and redeem loyalty points or customer credits, and manage other account information. Access is managed securely through customer login and passwords or IP verification.

Construct a Detailed Profile of Each Subscriber
Create and maintain an evolving profile of your subscribers. Query subscribers over the phone, the Web, through correspondence or other interactions. Create an unlimited pool of demographic questions and associate responses to a single customer record for easy profiling. THINK Enterprise can even prompt subscribers or operators with questions in response to a particular event such as a product purchase or marketing campaign response.

Resolve Customer Complaints and Requests Quickly
With a full-featured customer service module you can quickly find the information you need to resolve subscriber complaints. THINK Enterprise lets you track support incidents, create follow up tasks, and generate communications to subscribers. Complaints, actions taken, and final resolutions are all stored, allowing you to identify customer complaint trends and improve the performance of your support team.

Communicate with Subscribers
THINK Enterprise is a great tool for managing and automating communication with subscribers. Set up email or printed letters to use with your renewal efforts, invoices, promotions, confirmations of orders or payments, shipping documents, and other communications to the subscriber. With the integrated address management module from Satori Software, you can make certain that subscribers receive this information. You have the option of sending information to your customers via email or by mail, whichever works best for them.

Resolve Customer Complaints and Requests Quickly
With a full-featured customer service module you can quickly find the information you need to resolve subscriber complaints. THINK Enterprise lets you track support incidents, create follow up tasks, and generate communications to subscribers. Complaints, actions taken, and final resolutions are all stored, allowing you to identify customer complaint trends and improve the performance of your support team.

Maintain Accurate Customer Records
With a single master record for each subscriber, you can easily track ISO customer information and transaction activity for groups, sub-groups and individual subscribers. THINK Enterprise maintains a detailed record of all address changes, orders, payments, communications, demographics and subscriber profiles.

Control what Operators and Subscribers Can Do
Manage system security by creating user groups with different access rights. Give a users group rights to a particular transaction such as editing or adding orders or accessing specific reports. A login and password can control authentication and authorization for both operators and subscribers. Set session and other types of time-outs for subscribers.

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